Privacy Policy

Effective date: September 2, 2026

Epic Bounce Party Rentals LLC ("Epic Bounce Party Rentals," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit epicbouncetx.com, request information, or make a rental reservation.

Information We Collect

We may collect:

  • Your name, telephone number, email address, and billing or delivery address.
  • Event information, including the event date, location, rental times, surface type, venue details, and products requested.
  • Reservation and transaction information, including amounts charged, deposits, payment status, rental agreements, signatures, and communications concerning your booking.
  • Messages, questions, reviews, and other information you voluntarily submit.
  • Basic technical information, such as your device type, browser, IP address, and website activity, when collected by our website or service providers.

How We Use Information

We use personal information to:

  • Process and manage reservations.
  • Calculate availability, delivery distance, pricing, taxes, and deposits.
  • Communicate about deliveries, collections, payments, weather, safety requirements, and changes to reservations.
  • Provide customer service and respond to inquiries.
  • Send marketing communications when you have given permission.
  • Prevent fraud, maintain website security, enforce rental agreements, and comply with legal, insurance, accounting, and tax obligations.
  • Maintain and improve our website and services.

Payments

Online payments are processed by Square or another authorized payment provider. Epic Bounce Party Rentals does not receive or store your complete debit- or credit-card number. Payment providers process your information according to their own privacy policies and security procedures.

Service Providers and Information Sharing

We may share information only as reasonably necessary with companies that help us operate, including:

  • Our website and online-booking provider.
  • Square and other payment processors.
  • Email, text-message, address-search, mapping, delivery, hosting, security, accounting, and insurance providers.
  • Government agencies, courts, attorneys, insurers, or law enforcement when disclosure is required or reasonably necessary to protect legal rights and safety.
  • A successor business if Epic Bounce Party Rentals is involved in a merger, sale, or transfer of business assets.

We do not sell customers' personal information.

Cookies and Website Technology

Our website may use cookies and similar technology needed for functions such as remembering a shopping basket, checking rental availability, processing reservations, maintaining security, and improving performance. Your browser may allow you to block cookies, but some reservation features might not work correctly afterward.

Marketing Communications

We may send promotional emails or text messages only when you have provided permission or when otherwise permitted by law. Reservation confirmations, payment notices, delivery updates, safety information, and other messages needed to complete your rental are not marketing communications.

You may unsubscribe from promotional communications using the instructions in the message or by contacting us.

Data Retention

We retain information only as long as reasonably necessary to complete rentals, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal, accounting, tax, and insurance requirements. Information that is no longer reasonably needed may be deleted or anonymized.

Your Privacy Choices

Subject to applicable law, you may ask us to:

  • Confirm whether we maintain your personal information.
  • Provide access to certain personal information.
  • Correct inaccurate information.
  • Delete information that is no longer legally or operationally required.
  • Stop sending promotional communications.
  • Explain or appeal a decision concerning a privacy request.

To submit a request, contact us using the information below. We may need to verify your identity before completing the request. Certain information may be retained when required for existing reservations, legal compliance, fraud prevention, accounting, tax, insurance, or dispute-resolution purposes.

We will not discriminate against you for making a privacy request.

Children's Privacy

Our website and rental-booking services are intended for adults. We do not knowingly collect personal information directly from children under 13. A parent or legal guardian who believes a child has submitted personal information should contact us so we can review and remove it when appropriate.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

External Services and Links

Our website may contain links to services operated by other companies. Their privacy practices are governed by their own policies, and Epic Bounce Party Rentals is not responsible for third-party websites or services.

Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The revised policy will be posted on this page with a new effective date.

Contact Us

For privacy questions or requests, contact:

Epic Bounce Party Rentals LLC
Email: rentals@epicbouncetx.com
Phone: 254-251-5329
Website: epicbouncetx.com